FAQ Page
Payments FAQ
1. What payment methods do you accept?
At Homeaholic Boutique, we accept a variety of secure payment methods including:
- Credit Cards: Visa, MasterCard, American Express, Discover
- Debit Cards: Visa, MasterCard, and other major debit cards
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
2. Is my payment information secure?
Yes! We prioritize your privacy and security. All payments are processed through secure, encrypted channels, and we do not store any sensitive payment information. Our payment partners use industry-standard security protocols to ensure your data is safe.
3. Can I pay in installments?
Yes! We offer a "Buy Now, Pay Later" option through Shop Pay Installments. You can choose to break your purchase into 4 equal payments with no interest or fees (if paid on time). Simply select Shop Pay at checkout and follow the prompts to choose your payment plan.
4. Why was my payment declined?
There can be several reasons for a declined payment, such as:
- Insufficient funds in your account
- Incorrect card details (expiration date, CVV, or billing address)
- Payment processor issues
- Bank restrictions
Please double-check your payment information, and if the problem persists, contact your bank or card issuer for further assistance.
5. Can I change my payment method after placing an order?
Unfortunately, once your order is placed, we are unable to modify the payment method. If there’s an issue with the payment, please contact us as soon as possible, and we’ll help you cancel the order so you can place a new one with the correct payment method.
6. Do you charge sales tax?
Sales tax is applicable based on the shipping address and local tax laws. The applicable tax will be calculated during the checkout process.
7. Can I use gift cards or store credit for my purchase?
Yes! If you have a Homeaholic Boutique gift card or store credit, you can apply it as a payment method during checkout. Simply enter your gift card code or store credit code in the designated area.
8. Is it possible to receive a refund to my payment method?
Yes, we offer refunds to the original payment method used for your order. Refunds are processed after we receive and inspect your return, and they typically take 5-10 business days to appear on your account, depending on your bank.
9. Can I use multiple payment methods for one order?
At this time, we can only accept one payment method per order. If you need to split the payment, consider using a service like Shop Pay Installments to divide the cost.
10. How do I contact you if I have an issue with my payment?
If you encounter any issues with payment, please reach out to our customer service team at contact@homeaholicboutique.com or call us at 769-226-3200. We're here to help!
Homeaholic Boutique Shipping FAQ
1. What shipping methods do you offer?
We offer a variety of shipping options to suit your needs:
- Standard Insured Free Tracked Shipping: Our most affordable option, usually arriving within 5-7 business days.
Shipping times may vary depending on your location.
2. Do you ship internationally?
Yes! We proudly ship to many international destinations. Shipping costs and delivery times will vary based on the destination. For specific rates, please refer to the checkout page or contact our customer service team.
3. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can also visit our website and log into your account to view the status of your order.
4. How long will it take for my order to ship?
Orders typically ship within 1-2 business days, unless otherwise stated on the product page. Please note that during peak times, such as holidays, processing times may be slightly longer.
5. Do you offer free shipping?
We offer free standard shipping on orders over $50 within the continental United States. For orders under $50, shipping fees will apply based on the selected shipping method.
6. What if my package is lost or damaged?
In the unlikely event that your package is lost or damaged during shipping, please contact us immediately at [your contact email] with your order number and photos of the damaged items (if applicable). We'll do our best to resolve the issue and ensure you're satisfied with your purchase.
7. Can I change my shipping address after placing an order?
We process orders quickly, but if you need to make a change to your shipping address, please contact us within 24 hours of placing your order. We'll do our best to accommodate the change if the order hasn’t been shipped yet.
8. Do you offer shipping to P.O. Boxes or APO/FPO addresses?
Yes, we do offer shipping to P.O. Boxes and APO/FPO addresses within the U.S. Please be sure to provide the correct address at checkout to ensure smooth delivery.
9. What should I do if I haven’t received my order yet?
If the estimated delivery time has passed and you haven't received your package, please check the tracking information first. If there’s no update or if the package is marked as delivered but you haven’t received it, reach out to our customer support team for assistance.
10. Can I pick up my order in-store?
Currently, we do not offer in-store pickup, but we’re exploring ways to offer this option in the future. Stay tuned for updates!
If you have any other questions about shipping or your order, feel free to reach out to our customer service team at contact@homeaholicboutique.com or 769-226-3200. We’re happy to help!